Posts Tagged ‘dentistry’

Do You Measure Your Marketing?

Having spent many years working with dentists who often have very little experience with marketing, (and why should they?) it’s not surprising that if your clients are employing a marketing agency for the first time, you need to reassure them – not only with your experience, expertise, success stories and client recommendations – but for some having a proportion of your fees based on results, whether enquiries, new consults, practice income or ‘bottom line’.

The most forward thinking marketing companies are now looking at different ways of structuring their pricing, and many are introducing payment by results for a proportion of their fees.

When you think about this, it makes sense. An experienced, skilled marketing agency will be confident in their ability to achieve results – it’s about partnership and sharing success.

Measurement and Transparency

Measurement and transparency are of course essential and both parties need to pre-agree the campaign budget, objectives and targets. Ambitious dental practices looking for continuous support to grow their business are more than happy to share management and financial information. That’s a true partnership. The more we know about the dental practice and the way it is set up and run, the better the outcomes will be from our business development and marketing activities.

To find out more about how this approach is being embraced by more and more dental practices and other businesses in the sector, contact us on 01626 897713 and ask for Steve Davey.

Having spent many years working with dentists who often have very little experience with marketing, (and why should they?) it’s not surprising that if your clients are employing a marketing agency for the first time, you need to reassure them – not only with your experience, expertise, success stories and client recommendations – but for some having a proportion of your fees based on results, whether enquiries, new consults, practice income or ‘bottom line’.

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Vlogging (Video – Blogging)

Phone image video 35690628_sTaking your blogs up a notch into vlogs is a great way to get your message across online.

With such a face to face (or face to teeth!) profession it’s a great way to let patients get to know you, without having to spend lots of time with them individually.

Not sure what to blog about, let alone vlog?

Here are a few ideas:

  • Your practice New Years Resolutions
  • Tooth Whitening take home kits – show the procedure and emphasise how easy it is
  • A tour of the practice – for nervous patients this can make all the difference
  • Meet the team – make sure everyone has their best smiles on!

You don’t need a professional camera or videographer to take your videos, if you have a tech savvy member of staff they should be able to get a good quality video on their phone – remember you’re not shooting the new Star Wars, just a friendly practice vlog!

If you need help with ideas, implementation or posting of your vlogs then get in touch.

N.B. You will need written consent from patients for them to appear in any of your videos! 

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On the 12th day of Christmas…

…You should have your 2016 Marketing Plan ready!

It’s that time of year when businesses, including dental practices, have the ambition to make the New Year their best year ever.

All too often though, it never really happens and one of the reasons is that the practice doesn’t have a business plan and almost certainly doesn’t have a marketing plan with clear objectives.

It is, of course, important to plan and set targets in terms of patient income, cases, referrals and Patient Plan memberships if you have a scheme in place.

A dental practice business plan should at the very least cover the following topics:

  • Practice vision
  • Objectives – growth, acquisition, exit, new partnership…
  • Practice strengths and weaknesses
  • The financials e.g. 2-3 year financial projections, with breakdown in treatment mix
  • Supplier services & costs e.g. supplies, sundries
  • Practice and equipment maintenance
  • Team development plans – clinical training, personal development training, recruitment, practice management
  • Marketing – external support, such as Smile Marketing, and internal responsibilities
  • Success criteria i.e. what does success look like?

So don’t leave “your best year ever” to chance.

For a  no-obligation consultation with Steve Davey call 0845 287 3051 or email us.

Weihnachten Bordüre, extra breit

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Marketing. Making it happen!

Some people want it to happen, some wish it would happen, others make it happen.

To make it happen, you first need a plan, a roadmap if you like. In the same way you don’t get in your car without knowing where you are going and how you are going to get there, it’s the same for building a business.

A business plan supported by a marketing plan that helps you achieve your business objectives is the way to reach your destination, whether measured in income, profit, cases, professional standing or exit, if you have an exit plan (which is a different subject in itself).

For a marketing plan from the people in the know, it’s important to work with people who know your challenges, your industry and the roadblocks potentially in your way.

Of course, it’s not only about having a great plan.

That plan has to be implemented.

After listening to our clients and talking to many successful principals and entrepreneurs in the dental industry, Smile Marketing has launched a new service called Team Smile.

It’s an opportunity for dental practices to access a marketing department dedicated to them, a blend of skills and experience that ‘dovetails’ neatly with their marketing objectives, team resources and budget.

For more info on Team Smile or a road map to growth, contact Steve on 0845 287 3051 or info@smiledentalmarketing.co.uk.

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Your Cost Effective Dental HR Solution

Every now and again we like to introduce other recommended services to the dental community.

Right Hand HR is a leading provider of flexible and practical people management solutions for practices of all sizes. They are the right choice for your practice if you want:

  • Reduced Costs
  • Increased Productivity
  • Legal Compliance / Peace of Mind
  • A People Management ‘One Stop Shop’
  • Dedicated Points of Contact

Whether you want a monthly-retained outsourced HR services such as Easy HR, Essentials or even a bespoke HR and Recruitment Solution, then RHHR can help.

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Right Hand HR bring people and systems together to make sure that you get exactly what you want. They start by asking what your desired outcome is for your practice, so that they can get to know you and put forward the right solution for your needs.

Committed to giving an excellent, responsive service, you will always be given a named qualified HR Consultant.

If you think this approach is for you take our Health Check Survey or for a free, no-obligation consultation call 01494 451861 to discuss your practice needs.

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Educating Your Patients

Make sure you keep your patients informed about oral health. The BDHF released some interesting facts about oral health in Britain to make people more aware of their oral health.

  1. 74% of all British adults have had a tooth removed

    That works out to more than 60 million adults who have lost a tooth, this can be changed with regular visits to the dentist.

  2. 27% only visit their dentist when they have a problem

    More than half of us have admitted that we wished we had care for our teeth better and prevention is almost always better than cure.

  3. 50% of Brits are unhappy with their smile

    A BDHF survey found discoloured/crooked teeth are the biggest reason we are unhappy with their smile, 1/3 said a good smile is the most important attribute in attractiveness.

  4. 10% would cut oral care items from their shopping to save money

    Keeping your smile maintained is relatively cheap with a tube of fluoride toothpaste and a toothbrush, compared to ongoing dental costs and painful treatments later in life.

  5. 1/3 of children are starting school with visible signs of tooth decay

    If something is not done this figure will continue to grow.

  6. Healthy’ alternatives are not always what they claim to be

    These can be as damaging to teeth as sugary soft drinks. Some fruit juices, while 1 of your 5 a day, can contain more sugar than the same amount of fizzy drink.

  7. Brits do not have the worst teeth globally

    Research shows 92% of American adults show signs of tooth decay – 28% in England.

  8. 2/3 believe their teeth affect their prospects at work 

    Many people feel employers will overlook them for promotion if they have poor oral health.

  9. 14% of people are frightened to visit the dentist

    Trips to the dentist ranked top in a poll on what make people nervous, this was more popular than heights and nearly 10 times as many compared to the doctor.

  10. UK tooth whitening market is worth an estimated £40 million

    This industry has soared in recent years as more people desire the ‘perfect smile’.

  11. Only qualified professionals can legally whiten teeth 

    It is illegal for anyone other than a dental professional to perform tooth whitening.

  12. Women smile more than men

    In general women actually smile more than men with studies showing this starts from when they are babies.

Smile leaflets web montage

Why not post this blog to your practice Facebook page or website? If you’d prefer a print version we can design and write patient-friendly copy for oral health educational literature, call us on 0845 287 3051 or email info@smiledentalmarketing.co.uk for more information.

http://www.dentalhealth.org/news/details/872

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Blog Lesson 1: Show Your Knowledge

Your dental website cannot contain all of the details about everything you know without losing its overall effectiveness as a key communication to patients and prospective patients.

One of the best things about a blog is that the small, focused nature of each article allows you to expand on one specific aspect of dentistry and go into detail about it.

Most blog set-ups will allow you to categorise each one so that people can find the articles on a specific topic easily.

Blogs are the ideal platform to show not just how much you know about dentistry in general, but how in-depth your knowledge is about the areas of dentistry that interest you most.

Having a store of good quality dental blogs can answer questions that your patients have and follow up from specific conversations either with them or staff at the practice.

Sharing your dental knowledge on your blog will help to ensure that patients feel they have a truly skilled and experienced dentist.

http://www.smiledentalmarketing.co.uk/services/seo-copywriting

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The Best Free Marketing Tool

A great way to create trust in your brand is by asking patients for testimonials.

It costs nothing and can sway potential patients to visit the practice when they see other people like them have had a good experience in the chair.

You could email your patient list, ask patients when you see them for their appointment or have testimonial cards on your reception desk and encourage patients to share their thoughts.

Here’s some examples of our recent testimonials:

Great service….we launched our practice and August 2014, Steve and the team looked after our marketing needs from flyers through to referral packs.  They were efficient, competitive and the end result was of a very good quality.

Parmajit Kaur Athwal | Wightwick Dental Practice

I have worked with Smile Marketing for over 5 years as regards marketing all 6 of my practices and the results have been that each of my practices’ turnover has increased by over 10% each year. It’s nice to work with a marketing team that has a thorough understanding of dentistry. 

Dr Mitesh Badiani | Devon Dental Centre of Excellence
Dental Awards Winner | Dentist of the Year

Not sure how to best to approach patients for testimonials or not sure what to do once you have them? Get in touch for a no obligation consultation.

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New App ‘Facebook at Work’ Launched

Now that Facebook has a firm hold on billions of users personal interactions they are expanding into the workplace, so contacting your colleagues with notes, articles and files will be as easy as messaging your friends and sending photos. Facebook state:

Facebook at Work is a tool for co-workers to communicate and collaborate in a professional environment on Facebook.

This new app has been recently launched to ‘pilot partners’ (selected businesses) for testing.

Unlike LinkedIn, Facebook at Work is for internal communications within your practice, not to connect with other businesses or your patients. This new app could eliminate the need for endless emails, calls and notes with the overall usability of Facebook enabling staff to collaborate like never before.

Most importantly photos of you at the weekend won’t be visible from your work account. Phew!

Your personal and work accounts are separate but you can log in using the same username and password, making it easy to switch between accounts.

The app set up is done by your practice, then you can open employee accounts which will already have name, job title and work contact info. You can personalise your account with profile picture, cover photo and other details without changing your personal account.

So what could this do for your dental practice?

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When you need to let all the dental nurses know about a change in routine you can tag them in a post on your page and they will all receive it to their phones. If you have some news about the practice you can post it on the news feed for everyone (including your social media manager) so they can share this news with your patients.

There are hundreds of possible ways to use this new app, in our opinion anything that improves communication in your practice should be welcomed with open arms!

Do you think ‘Facebook at Work’ could help your practice staff keep up to date? Let us know what you think on our Facebook page.

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On the 12th day of Christmas …

…You should have your 2015 Marketing Plan ready!

It’s that time of year when businesses, including dental practices, have the ambition to make the New Year their best year ever. All too often though, it never really happens and one of the reasons is that the practice doesn’t have a business plan and almost certainly doesn’t have a marketing plan with clear objectives.

It is of course important to plan set targets in terms of patient income, cases, referrals and Patient Plan memberships if you have a scheme in place.

A dental practice business plan should at the very least cover the following topics:

  • Practice vision
  • Objectives – growth, acquisition, exit, new partnership…
  • Practice strengths and weaknesses
  • The financials e.g. 2-3 year financial projections, with breakdown in treatment mix
  • Supplier services & costs e.g. supplies, sundries
  • Practice and equipment maintenance
  • Team development plans – clinical training, personal development training, recruitment, practice management
  • Marketing – external support, such as Smile Marketing, and internal responsibilities
  • Success criteria i.e. what does success look like?

0018649Christmas mouse on mouse computer santa hat winter no background

So don’t leave “your best year ever” to chance. Do talk to a specialist dental marketing agency for advice and guidance.

For an initial no-obligation phone consultation with Steve Davey to discuss your practice future, call 0845 287 3051 or email steve@smiledentalmarketing.co.uk.

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