Posts Tagged ‘Online’

How To: Get the most out of Social Media

Facebook, Twitter, LinkedIn & Google+ are sites visited by thousands of people every day.

By creating a profile on each of these sites, you will build new opportunities for potential patients to find your practice, as well as increasing traffic to your website.

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Any type of local business that uses social media will almost always see a significant increase in monthly website traffic – and all it costs is a little of your time (or your dental nurses, or reception staff…).

By creating and sharing good content and interacting with your patients online you will build your reach to their friends and family. The internet is the first place people look to for answers if they have a question, so make sure you’re there when they need you!

If you have any questions about where and what to post, get in touch with us and our Social Media expert Graham will be more than happy to help.

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Blog Lesson 1: Show Your Knowledge

Your dental website cannot contain all of the details about everything you know without losing its overall effectiveness as a key communication to patients and prospective patients.

One of the best things about a blog is that the small, focused nature of each article allows you to expand on one specific aspect of dentistry and go into detail about it.

Most blog set-ups will allow you to categorise each one so that people can find the articles on a specific topic easily.

Blogs are the ideal platform to show not just how much you know about dentistry in general, but how in-depth your knowledge is about the areas of dentistry that interest you most.

Having a store of good quality dental blogs can answer questions that your patients have and follow up from specific conversations either with them or staff at the practice.

Sharing your dental knowledge on your blog will help to ensure that patients feel they have a truly skilled and experienced dentist.

http://www.smiledentalmarketing.co.uk/services/seo-copywriting

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SEO for your Practice Website

Google’s Algorithm Updates Explained

Panda, introduced Feb 2011, hits weak and duplicate content and stops them from appearing in Googles top search results. This increased the ranking of news and social networking sites as they are content heavy and regularly updated.

Panda is occasionally updated – in one instance to help small business websites do better within the Google search.

Penguin, introduced April 2012, hitting unnatural links that don’t follow Google’s quality guidelines. Whilst Panda is getting softer over time on it’s work against poor content, Penguin is getting stricter. This shows that Google is gradually lowering its tolerance of webspam. Black hat SEO tactics have been targeted e.g.:

  • Keyword stuffing
  • Link schemes
  • Cloaking, “sneaky” redirects or “doorway” pages
  • Purposeful duplicate content

Hummingbird, introduced August 2013, is about Google being able to catch users’ actual search intent and find the content that matches this intent the best. Using semantic search it works out the context of the search query, not just the individual terms.

Hummingbird is more than an update, it’s a new algorithm to ensure that Google understands your entire sentence, not just the words you used.

Pigeon, introduced July 2014, aims to provide more useful, relevant and accurate local search results by connecting web search and map search in a more cohesive way.

While it hits local businesses, Pigeon is also a unique animal because it allows Google to adapt to our behaviors and uses location and distance as key part of search strategy.

For more information about SEO tactics and creating great
web content get in touch via email or phone us on 0845 287 3051.

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How To: Manage a Practice Blog

A blog is a ‘web log’ – effectively an online diary about your business. There are some very good reasons for your practice to have a blog:

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  • It’s a great way to keep your patients up to date on details of your practice that are too long to tweet
  • It helps your websites SEO as you’ll be updating your website every time you write a blog
  • You can write detailed articles on hygiene, how to floss or anything that you feel would benefit patients
  • To keep your patients up to date with the practice, staff and new treatments

If you are going to create a blog for your practice you need to do the following:

Host the blog on your own domain. (For example – www.YourBusiness.com/blog). Whoever set up your website can easily add a blog for you to use. Alternatively you can open a WordPress blog and have a link in your site navigation that directs people there.

Thinking of something interesting to say each time you blog is the tricky bit. You need to be able to write good content that will be interesting for your patients. They won’t read a long sales pitch.

Keep it up! Posting on a blog once is pointless, you may as well have just created a webpage for that post. You can write about anything related to dentistry, your practice or your local area, for example:

  • Jenny our dental nurse is going on maternity leave and will be replaced by Kim
  • Did you know? (you should brush for 2 mins, you need a pea size amount of toothpaste)
  • A coffee morning for charity will take place on 26th May at 10am – there will be cake!
  • How to floss like a pro
  • Our new implantologist

If you like the idea of a blog but need more direction and assistance in the set up and management then get in touch.

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New App ‘Facebook at Work’ Launched

Now that Facebook has a firm hold on billions of users personal interactions they are expanding into the workplace, so contacting your colleagues with notes, articles and files will be as easy as messaging your friends and sending photos. Facebook state:

Facebook at Work is a tool for co-workers to communicate and collaborate in a professional environment on Facebook.

This new app has been recently launched to ‘pilot partners’ (selected businesses) for testing.

Unlike LinkedIn, Facebook at Work is for internal communications within your practice, not to connect with other businesses or your patients. This new app could eliminate the need for endless emails, calls and notes with the overall usability of Facebook enabling staff to collaborate like never before.

Most importantly photos of you at the weekend won’t be visible from your work account. Phew!

Your personal and work accounts are separate but you can log in using the same username and password, making it easy to switch between accounts.

The app set up is done by your practice, then you can open employee accounts which will already have name, job title and work contact info. You can personalise your account with profile picture, cover photo and other details without changing your personal account.

So what could this do for your dental practice?

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When you need to let all the dental nurses know about a change in routine you can tag them in a post on your page and they will all receive it to their phones. If you have some news about the practice you can post it on the news feed for everyone (including your social media manager) so they can share this news with your patients.

There are hundreds of possible ways to use this new app, in our opinion anything that improves communication in your practice should be welcomed with open arms!

Do you think ‘Facebook at Work’ could help your practice staff keep up to date? Let us know what you think on our Facebook page.

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Social Media for Your Practice

Think Social Media is for kids? Think again. The average age of users on Facebook is 34, so if you’re trying to connect with potential patients you need to use all the tools available.

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Not convinced? Social Media usage in 2014:

  • 89% of 18-29 year olds
  • 72% of 30-49 year olds
  • 60% of 50-60 year olds
  • 43% of 65+ year olds

Facebook is still the biggest social media channel, for every hour spent online in Britain 13 minutes of it is spent on Facebook.

Not sure what to post?

Follow us on Facebook for images and links to share with your patients.

One of the best things you can do on Social Media is get involved, a great example would be to get the whole practice to take on the #icebucketchallenge.

First set a date and time, then tell everyone – online and offline – to come and watch. Make sure you stand by a company sign or the front of your practice, mention your practice and nominate some other local businesses. Once you’ve all been soaked in ice cold water post the video online and include the donation link – remember to donate yourselves too.

Why not contact the local papers with photos and an editorial, or ask them to post the video on their site or Social Media? Ask all your colleagues to share the video on their personal profiles several times. Finally make sure you share the videos once your nominations have completed the challenge (linking to their social media pages of course).

This is just one example of the many things you can do to get your page more likes/followers. We particularly recommend anything for charity or that involves the local community.

If this all seems a bit too much to take on, contact us about how we can help with your PR and Social Media, call 0845 287 3051 or email info@smiledentalmarketing.co.uk.

Facts from JeffBullas.com

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Offline Media Drives Online Traffic

We’re all used to hearing about the world moving into the digital age, but there’s a strong tendency to assume that means we should all be moving away from offline media.

Whilst Facebook marketing, blogs, Twitter, LinkedIn and YouTube have all become very important as part of your media mix and have a strong role to play in driving visitors to your website, offline media such as direct mail, posters, flyers, door drops and postcards can all work brilliantly in driving potential patients to your practice website.

But remember, if it’s direct mail for example, the copy is king. Great dental copywriting is vital to achieve the results you desire such as a low cost per acquisition if you are looking for more patients or maximising your recall if patients are waiting a bit longer before returning for their next check-up.

As with all media, from Pay Per Click (Google Adwords) and E-Newsletters to bus shelter posters and advertising boards on ferries, an enticing message and a strong call to action (your website address, phone number, Facebook link, email address, etc) make all the difference and can do wonders for the visits to your website.

If you need help with your offline marketing or website get in touch, as here at Smile Marketing we’re experts in all things marketing, exclusively for dentists.

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Marketing Your Practice

The Personal Touch

No two practices are the same! They are a unique combination of your brand, range of treatments, premises, locations, what your patients are like and the personalities of your staff.

Your practice is one of a kind.

So why should your marketing be any different? We’ll talk through what you’d like to achieve and how to get there, creating a unique proposal especially for you.

As a full service agency we don’t just offer marketing, we can help your business grow with new revenue streams. Our recent initiative (initially for practices in Devon, Cornwall, Somerset and Dorset) is to offer our clients* up to £3,000 worth of clinical training at multi-award-winning Devon Dental Centre of Excellence, one of the leading specialist referral centres in the South West.

If you’re thinking of offering dental implants, this is your opportunity to team up with a renowned Implantologist who has placed well over 1,000 implants. Restorative training consists of 6 monthly sessions and includes “live observation” of real cases using state-of-the-art technology at Devon Dental in Ashburton, just off the A38 between Exeter and Plymouth.

For more information on marketing and FREE* restorative training call us on 0845 287 3051.

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*subject to terms and conditions

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Expanding the Smile Team

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Smile Marketing is searching for professionals!

With a surge in new clients this quarter Smile is looking for talented individuals to join the team as regional associates. The positions we’re are looking to fill are for the Midlands, East Anglia, North East, Scotland and Wales. We already have associates in London/South East, South West and the North West.

Smile offers a full range of marketing services including business audits, marketing planningbranding, welcome packs, referral packs, clinician and practice PR, patient recruitment campaigns, dental websites and social media strategy. Offering either retainer-based or project-based packages, the company’s flexible approach to helping practices is proving to be very popular.

Our founder, Steve Davey, commented:

Since the launch of Smile Marketing nearly 5 years ago, interest from dentists, orthodontists, endodontists, implantologists, CDTs and other specialists has been fantastic. The dental industry has become increasingly competitive so guiding Principals and Practice Managers to become self-sufficient and targeted with their marketing has proved to be a real ‘win win’.

With the constant changes in this sector, the uncertainty of the NHS and the corporates continuing to acquire practices, the need for professional support from creative, dental-savvy marketers can only increase. Dentists want advice and guidance from people who know the industry inside out and understand their issues and that’s where we fit in.

For more information call us on 0845 287 3051 or email info@smiledentalmarketing.co.uk.

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Does good oral health help sporting performance?

BXP29516It is well known to dentists that poor oral health can have wider effects, but it has lately been discussed at the The Oral Health and Performance in Sport conference what a difference this could make to Team GBs sports performance.

Prof. Needleman, of the University College London Eastman Dental Institute, says:

“Oral health is important for well-being and successful elite sporting performance. It is amazing that many professional athletes – people who dedicate a huge amount of time and energy to honing their physical abilities – do not have sufficient support for their oral health needs, even though this negatively impacts on their training and performance.”

Team GB’s boxing squad are paying greater attention to the oral health of their athletes now and hoping to see an improvement in their performance overall.

The sort of dental problems that athletes in the study performed by Professor Needleman encountered were conditions that are preventable though regular care and good oral hygiene.

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Regardless of their athletic prowess, it’s good to let your patients know of the potential impact their oral health can have on overall health and their performance levels in sport.

This information can be used in your Dental Marketing including your patients newsletter, as many admire famous sportsmen and women they may be encouraged to follow their lead and take care of their teeth and gums. 

For help with your Marketing Strategy call us on 0845 287 3051.

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