The art of winning back lost patients

Patients who’ve previously moved on to another practice could and should be a rich source of business, if reached and interacted with in the right way. But (and it’s a rather big but) it takes a sharp strategy, the right message and an on-point patient experience from the very first interaction.

All of which sums up the campaign that we spearheaded for Image Dental Clinic – a private boutique practice in central London.

First, we created a rigorous reactivation process, incorporating more regular patient contact and increased patient ‘touch points’ – in this way, their lost patients felt cared for from the get-go. We coupled this up with refined selling strategies to streamline treatment plan completion.

The combination of engaging patient communications, effective use of management software and a team trained to carry out our tactics led to a vast jump in income and patient base size.

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